Karen Molander has spent a lifetime dealing with difficult personalities. Here’s her step-by-step way to use active listening to get better contracts.

When a client relationship starts to go sour, it’s easy to let your knee-jerk reaction take over. Here are 5 steps to change a challenging client situation.

Karen Molander explains how to set clear boundaries and why setting boundaries is an act of kindness, especially when dealing with difficult clients.

Karen Molander offers tools to negotiate the “last ditch” to figure out when to keep going and when to call it quits when dealing with difficult clients.